1. Who We Are
Agfa Industrial Inkjet Solutions, based in Mortsel, Belgium, is the controller of personal data submitted through this website. Regional enquiries are processed by the corresponding Agfa regional entity (EU, North America, APAC).
2. What We Collect
- Contact data submitted via forms: name, company, work email, country, product interest, enquiry message.
- Service-ticket information when raised by existing customers (press serial number, fault description).
- Basic technical logs: IP address, browser type, pages visited — used for security and site improvement.
3. Why We Process It
- To respond to your enquiry and route it to the appropriate Agfa regional team.
- To deliver service, parts, training and warranty administration for existing customers.
- To comply with applicable record-keeping and regulatory obligations.
4. Legal Basis (EEA / UK)
For EEA and UK visitors, our lawful basis is (a) the performance of a contract or pre-contract enquiry under GDPR Art. 6(1)(b), and (b) legitimate interests under GDPR Art. 6(1)(f) where appropriate for routing and security.
5. Sharing
Enquiry data may be shared with other Agfa entities and authorised service partners to fulfil your enquiry. We do not sell personal data. International transfers inside the Agfa group are covered by appropriate safeguards.
6. Retention
Enquiry records are retained for the period needed to respond and support the resulting relationship, after which records are deleted or anonymised in line with our internal retention schedule.
7. Your Rights
Subject to applicable law, you may request access, correction, deletion, restriction or portability of your personal data, and you may object to specific processing. Requests can be addressed to [email protected].
8. Cookies
This website uses functional and measurement cookies. Where required by local law, a cookie consent banner allows you to manage non-essential cookies.
9. Updates
This policy may be updated from time to time. The effective date of the latest version is indicated at the top of this page when material changes are introduced.