Agfa printing is not only a machine sale — it is a production partnership. We pair every Jeti, Anapurna and Oberon with an installation track, a colour calibration handshake and a maintenance cadence that matches your shop’s reality.
Five deliberate stages — each with a named owner, a defined hand-off, and documentation that your operations team can file.
Our applications specialist visits your shop (or runs a remote survey for smaller sites) to review substrates, volumes, finishing and the MIS / ERP stack. We leave behind a written fit memo, not a sales deck.
Owner: Applications specialistWe return with a Jeti / Anapurna / Oberon configuration, a spec sheet, a ventilation and electrical requirements note, and a 5-year TCO model including ink, maintenance and operator assumptions — all editable before you quote.
Owner: Regional account teamFactory-trained field engineers deliver installation against a published checklist. Every press is commissioned against a Fogra PSO-aligned colour aim before we sign off — the commissioning report is yours to archive.
Owner: Agfa field engineerYour operators complete hands-on training on the machine and a separate Asanti workflow session covering RIP, colour management and job queuing. We re-certify operators annually on the current firmware and colour recipes.
Owner: Regional training teamScheduled preventive maintenance, spare-parts stocking and remote diagnostic hooks (on supported models) keep the press aligned with its OEE target. Spare-parts SLA targets: 24-48 hours in the EU and 72 hours worldwide, subject to logistics conditions.
Owner: Service depot + remote diagnosticsThree representative service tiers. Final scope, SLA and pricing are set by your regional service manager based on the press model and shop profile.
| Scope | Essential Care | Production Care | 24/7 Uptime Partnership |
|---|---|---|---|
| Target response time | Next business day | Same business day | 4-hour region-dependent target |
| Preventive maintenance | Annual on-site | Bi-annual on-site | Quarterly on-site + remote health checks |
| Remote diagnostics | On request | Included | Included, always-on |
| Operator re-certification | Optional | Annual | Annual + ad-hoc refresher |
| Spare-parts stocking advisory | – | Recommended stock list | On-site consigned parts option |
If you plan to sell Agfa grand format printers in the move to a newer Jeti or Oberon, our regional team can assess residual value, coordinate decommissioning, and schedule the new commissioning — so the shop never loses a production day to the transition.
Request a trade-in valuation